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Custom Printed Mugs Guide

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A step-by-step guide to ordering Custom Printed Mugs 

At Scout Store we are delighted to offer our customers a new personalised service creating custom printed mugs for everyone - not just for Scouts. Perfect as a gift, piece of memorabilia or company branded product, you can be reassured that quality and care is guaranteed on every order you place with us.  

What to expect when ordering your custom mugs

To ensure we create and deliver the mugs you are expecting, we ask you to please follow the below simple steps: 

  1. Design your mug with one side, two sides or wrap around personalisation, and save it as a Vector file, PDF, AI or EPS format. You will be able to find instructions on how to do this online if you get stuck! Please note any specific colour matches using Pantone references on your file so we can ensure an exact match.  

  2. Select your desired placement and quantity of mugs on our website and add to bag.

  3. Place your order for your mugs through our website. Payment will need to be made at the time of ordering.

  4. Our Customer Services team will contact you for the custom mug design file. Please remember, the mug will exactly replicate your digital design so please send the best and final version, specifically checking for any spelling mistakes or errors! 

  5. The design will then go into production.

  6. Despatch and delivery. 

    We aim to despatch and deliver your badges within 3 to 5 days from receipt of your custom mug artwork.

What is a Vector PDF, AI or EPS file?

A Vector file usually consists of shapes, lines and text. It is a format that can be resized without usually any impact on the quality of your image. 

PDF: A Portable Document Format is commonly used in Adobe Acrobat, and can be saved from many applications as an alternative to printing. 

AI: A file created in Adobe Illustrator.  

EPS: Encapsulated PostScript file. This is an older format but still used. 

Your design: All you need to know

Printing - Once the size and placement is agreed, your design is applied to the mug by a sublimation print.  

Colour Accuracy - The printers will endeavour to match colours as closely as possible, although there may be some variation. As mentioned previously, if you require a specific colour match please include a Pantone colour reference on your artwork. 

Text legibility - Please ensure there is sufficient contrast in the text colour to make sure it is legible. A dark green text on a dark blue badge background is probably not the best choice! 

Photos - Please be advised that reproduction of a photo on a mug is not as detailed as a regular printed photograph. 

Limitations - There are no limitations when choosing colours for your design and you can add any text and approved or owned logos and emblems.  


Design Service - Please have your artwork ready before placing your order. Unfortunately, Scout Store is currently unable to offer an artwork service to turn your ideas into print ready files. 


FAQs 

What if I miss a spelling mistake or error on my submitted design? We encourage our customers to please check your designs thoroughly for errors and any spelling mistakes before submitting to our customer services team. You are held solely responsible for your artwork and its accuracy. Scout Store will not be held responsible for any design errors on your artwork once they have gone into production. 

Can I use any images or logos in my custom printed mug design? Please do not use any imagery or licensed logos that do not belong to you. For example, Disney, Hello Kitty or imagery taken from search engines without permission from the owner. 

What if the colour of my design isn’t an exact match? We will colour match as closely as possible, however some colours may vary slightly from what you have on your design. 

How long will it take to deliver my custom printed mugs? We aim to deliver your order within 3 to 5 days from receipt of your badge artwork. 

I have ordered additional items alongside my custom printed mug order. When can I expect these? Any non-personalised items will be despatched separately and will not appear on the delivery note. 

Can I return my custom printed mug order? Please note that bespoke/personalised items cannot be returned unless they are faulty. 

Why has my design been rejected? Inappropriate designs of any type will not be accepted. This includes bad language, racism, nudity, sexism, political views or prejudices of any kind. 
If you have any other questions or need assistance with ordering your custom printed mugs, please do not hesitate to contact our customer services team. 

Custom Printed Mugs Gallery