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Design Your Own Personalised Mug: How to Order & Artwork Tips

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Looking for a gift that’s personal, practical, and one-of-a-kind? Scout Store now offers custom printed ceramic mugs - and they’re not just for Scouts! Our personalised mugs are perfect for gifts, keepsakes, branded merchandise and more. With multiple layout options and endless ways to make them yours, creating a totally unique personalised mug is easy.
How to Order Custom Personalised Mugs – Step by Step
Follow these simple steps to create your perfect customised mug:
  • Prepare your artwork – Design your mug artwork choosing from one side, two sides or wrap-around personalisation, and save it as a Vector file (PDF, AI or EPS).
  • Select your design placement options – Choose your desired design placement on the product page, select the quantity you need, then add them to your bag.
  • Place your order – Proceed to checkout and make your payment.
  • Send your design file – Our Customer Services team will contact you for your artwork - please remember to check your design for spelling mistakes or errors!
  • Production begins – Your design will then go into production.
  • Delivery – Custom mugs are dispatched and delivered within 3-5 working days from artwork approval.
Artwork and Printing Options
Artwork and Printing Guidelines
Colour Accuracy - We will try to match the colours from your original design as closely as possible. If you require a specific colour match, please include a Pantone colour reference in your artwork.
Text Legibility - If you are using text, please ensure there is enough contrast between the text and background colour so it can be seen.
Photos - Please make sure images are high quality and are set to 300dpi.
Limitations - There are no limitations when choosing colours for your design, you can also add any text or owned logos and emblems.
Artwork Sizes
To ensure the best print quality, please keep your artwork within these maximum dimensions:
  • One-sided print: Up to 88.9 mm × 88.9 mm
  • Two-sided print: Each side can be up to 88.9 mm × 88.9 mm
  • Wraparound print: Up to 203.2 mm × 88.9 mm

Artwork Checklist – Avoid Common Mistakes

Before submitting your artwork, run through this quick checklist:

  • Spelling – Have you checked for typos and errors in your text?
  • Contrast – Is your text easy to read against the background?
  • Image Quality – Is your photo sharp and detailed enough, and set to 300dpi?
  • Permissions – Do you own or have rights to use all images and logos?
  • Spacing – Is there enough space between the text and design elements?
Frequently Asked Questions
What if I miss a spelling mistake or error in my submitted design?
Please check your designs for errors and spelling mistakes before submitting your artwork. Once your artwork has been submitted, you won’t be able to make any further changes.
Can I use any images or logos in my mug design?
Please do not use any imagery or licensed logos that do not belong to you. For example, Disney, Hello Kitty, or imagery taken from search engines can’t be used without permission from the owner.
What if the colours on my design aren’t an exact match?
We will colour-match as closely as possible; however, some colours may vary slightly from your design files. The best way to ensure a colour match is to provide a Pantone colour with your artwork.
What type of printing is used?
Once the size and placement are agreed, your design is applied to the mug by a sublimation print.
How long will it take to deliver my custom-printed mugs?
We aim to deliver your order within 3 to 5 days from approval of your mug artwork.
I have ordered additional items alongside my custom-printed mug order. When can I expect these?
Any non-personalised items will be dispatched separately and will not appear on the delivery note.
Can I return my custom-printed mug order?
Unfortunately, bespoke and personalised items cannot be returned unless they are faulty.
Why has my design been rejected?
Inappropriate designs of any type will not be accepted. This includes bad language, racism, nudity, sexism, political views or prejudices of any kind. Please read our Terms and Conditions (Section 13) to find out more information.
What is a Vector PDF, AI or EPS file?
A Vector file usually consists of shapes, lines and text. It is a format that can be resized without significantly impacting the quality of your image. We accept vector files in PDF, AI and EPS formats.
Do you offer a design service?
Unfortunately, Scout Store is currently unable to offer an artwork service to turn your ideas into print-ready files.
If you have any other questions or need assistance with ordering your personalised badges, please do not hesitate to contact us.

Custom Printed Mug Gallery