PAYPAL

Customers using PayPal as a payment method, please read and refer to the Legal Agreements for PayPal Services.

1.1          The following definitions apply in these conditions:

The Buyer/ You/ Your: The person, firm or company who purchases the Goods from the Company.

The Company/ Our/ Us/ We: Scout Shops Limited

Consumer: A Buyer who is not purchasing Goods for the purposes of a business.

Contract: Any contract between the Company and the Buyer for the sale and purchase of the Goods, as formed in accordance with Condition 2.

Day:  Any day between Monday and Friday (inclusive) except a day which is a statutory holiday in England.

Goods:  Any goods agreed in the Contract to be supplied to the Buyer by the Company (including any part or parts of them).

Special Order: A Contract which involves the supply of Goods which either (a) the Company does not generally hold in stock, or (b) will be made or altered to the Buyer’s specification (including the addition of a logo, initials, or other identity) etc.

‘Written’ or ‘in writing’ shall include transmissions by email and facsimile transmissions unless the Company specifies otherwise.

1.2          Words in the singular include the plural and words in the plural include the singular.

1.3          Headings do not affect the interpretation of these conditions.

2.1          In order to provide you with a consistent and high-quality service we must ask you to accept these terms and conditions in their entirety. By placing an order, you confirm that you have read and accept the terms and conditions. Subject to any variation under Condition 2.3, these terms and conditions supersede all others. Should you not wish to accept these terms, we would ask you not to proceed with an order.

2.2          You acknowledge that you have not relied on any statement, promise, or representation made or given by or on our behalf which is not set out in the Contract. Nothing in this condition shall exclude or limit our liability for fraudulent misrepresentation.

2.3          These conditions apply to all our sales, whether by mail order, telephone, or our website, and any variation to these conditions and any representations about the Goods shall have no effect unless expressly agreed in writing and signed by a Director of the Company.

2.4          Each order or acceptance of a quotation for Goods by you to us shall be deemed to be an offer by the Buyer to buy the Goods subject to these conditions.

2.5          Any quotation is given on the basis that no Contract shall come into existence until we confirm the acceptance of order to you.  We will hold the quotation for you for a period of 20 days from the date it was created, provided that we have not previously withdrawn it.

2.6          In the case of Special Orders, we may accept an order for certain bespoke or individualised items. Please be advised that in these cases additional terms and conditions will apply. We will not create a Contract until you have been advised of these in our quotation.

3.1          The quantity and description of the Goods shall be as set out in our quotation or acknowledgement of order. Where Goods ordered are not in stock, you will be advised and these items will be sent as soon as they are available. Where the items are no longer available, we shall have the right to send alternative Goods of equivalent quality and value. If you do not notify the Company within 14 days from the day after you receive the Goods that the alternative Goods are not acceptable, the alternative Goods shall be or form part of the Goods for the purposes of the Contract.

3.2          All samples, drawings, descriptive matter, specifications and advertising issued by us and any descriptions or illustrations contained in our catalogues, brochures, or website are for the sole purpose of giving an approximate idea of the Goods described in them.

3.3          In the case of Special Orders, you shall: (a) ensure that all requirements are specified fully, correctly and clearly; (b) provide us with such consents or confirmation regarding the use of logos or designs as we may request; and (c) accept all responsibility for any errors or omissions in your specifications.

4.1          Unless otherwise agreed by us, delivery of the Goods shall be made to the address for delivery as stated in the Order. Delivery shall be by such method as we deem appropriate for the Goods ordered.

4.2          Goods will normally be delivered within five working days, from the day after we receive your order in mainland UK. Additional timescales may apply to Special Orders.

For orders sent overseas, (including the Channel Islands and British Forces) we will use a carrier appropriate to the type of order. In these instances, timescales for delivery may be affected. We shall endeavour to deliver the Goods within 30 days after we accept an order unless otherwise agreed or in the case of a Special Order.
Any dates specified by us for delivery of the Goods are intended to be an estimate and we will not be liable for any delay in delivery. You will not be entitled to terminate or rescind the Contract unless such delay exceeds 120 days.

4.3          If you are not available at the time of delivery to receive the Goods and you have given us special instructions for this eventuality, we shall endeavour to follow those instructions. If this is not possible (or if you have not given us such instructions) we shall be entitled to deliver the Goods by leaving them with a neighbour or at the rear of your property. Delivery shall be completed if we deliver in accordance with this clause.

4.4          We may deliver the Goods by separate instalments. Each instalment shall be a separate Contract and no cancellation or termination of any one Contract relating to an instalment shall entitle you to dispute or cancel any other Contract or instalment.

4.5   Extra shipping charges may apply based on the total value of the order, total weight/volume and/or remoteness of address.

5.1          The quantity shown on the despatch note will be considered proof of the quantity received by you unless you can provide evidence proving the contrary.

5.2          We shall not be liable for any non-delivery of Goods (even if caused by our negligence) unless you give written notice to us of the non-delivery within three days of the date when the Goods would in the ordinary course of events have been received.

5.3          Any liability by us for non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time or issuing a credit note at the Contract rate against any invoice raised for such Goods.

6.1          The Goods are at your risk from when they are delivered either to you or in accordance to your delivery instructions (i.e., left with someone appointed by you to accept them).

6.2          Ownership of the Goods shall not pass to you until we have received in full (in cash or cleared funds) all sums due to it in respect of: (a) the Goods; and (b) all other sums which are or which will become due to us from you on any account.

7.1          The price for the Goods shall be the price set out in our price list (or website if ordering online) on the date on which the order is placed unless otherwise agreed, such as in a Special Order or bespoke quotation.

7.2          The prices for the Goods are inclusive of VAT (where applicable).

7.3          The prices for the Goods do not include import taxes, duties, customs fees, and national, state or local taxes which are levied once your package reaches the country of destination, and are solely the responsibility of the recipient.

8.1          Payment is only accepted in pounds sterling and is due at the time of the order. Unfortunately, we will be unable to fulfil your order until funds are cleared.

8.2          You shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless you have a valid court order requiring an amount equal to such deduction to be paid by us to you.

9.1          Under the Consumer Contract Regulations 2013, as a Consumer you have the right to cancel your order at any time within 14 days from the day after the Goods are delivered.  However, Scout Store has extended this time-frame and offers a 60 day returns policy. Please follow the instructions in clause 9.2. You will be refunded within 14 days of our receipt of your goods. Where you have opted for enhanced delivery at extra cost, such as next day delivery, we may only refund standard delivery charges.

9.2          Our Guarantee: If you, the Consumer, are not completely satisfied with your purchase (including where you have ordered a garment that is the wrong size), we will be happy to exchange it or to refund the price (excluding delivery charges).

Simply click on the following link and complete our online returns form:

Return my item

You will receive an email from the Royal Mail with instructions for the next steps and a QR code, which can be scanned at a Post Office branch to generate a freepost label, or you can print your label at home. Items must be returned in the original packaging and in a clean, resalable condition. If items are not returned in this way, we may not be able to issue an exchange or refund.

Ensure your parcel is returned within 60 days from the day after you receive the Goods. We regret we cannot accept returns for the following unless they are faulty:

1. a) Special Orders including bespoke or made to order items;
2. b) Audio or video recordings that have been unsealed after delivery;
3. c) Digital or downloaded content if the download has already commenced; or
4. d) Earrings or face coverings.

9.3          Nothing in this Condition 9 will affect your statutory rights (including rights under the Consumer Contract Regulations 2013 or the Consumer Rights Act 2015) where the Buyer is a Consumer.

9.4          Should you have any query or complaint about our products or services please contact our Customer Services Team on 01903 766 921 or by email customer.services@scoutstore.co.uk

10.1        Subject to Condition 4, Condition 5, and Condition 9, the following provisions set out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents and sub-contractors) to you in respect of: (a) any breach of these Conditions; (b) any use made or resale by you of any of the Goods, or of any product incorporating any of the Goods; and (c) any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.

10.2        All warranties, conditions and other terms implied by statute or common law (save for the conditions implied in the Consumer Rights Act 2015) are, to the fullest extent permitted by law, excluded from the Contract. However, nothing in these Conditions excludes or limits our liability: (a) for death or personal injury caused by our negligence; or (b) where it would be illegal for us to exclude or limit our liability or attempt to do so under the Consumer Contract Regulations 2013.

10.3        Subject to Condition 10.2, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, and restitution or otherwise, arising in connection with the Contract shall be limited to the Contract price. We shall not be liable for any indirect or consequential loss.

11.1        We may assign the Contract or any part of it to any person, firm, or company.

11.2        You shall not be entitled to assign the Contract or any part of it without the prior written consent of the Company.

We reserve the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by you (without liability to you) if we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control.

13.1        We are unable to accept returns for Special Order items. These include made to order or bespoke items where the products are created based on your specifications and therefore prevent any resale. We ask that you ensure that the information you supply us is accurate before it is submitted to us. For orders that are subject to quotations, any amendments or adjustments may incur further timescales or cost which will be confirmed with you prior to us confirming the order. Once the order has been confirmed and once we have instructed our vendors to start work, you will be unable to cancel or make amendments to the order.

13.2     Other Special Order items include digital or download material once the download has commenced, and audio or video material, including DVDs, where the seal has been broken.

13.3     Special Order products are all manufactured to order and therefore are subject to different lead times, depending on the type of product. Customers can check the estimated lead times on the websites product pages.

13.4     Delivery of Special Orders will be determined by the customer at check out. Whichever delivery option is selected on an order will be applied to the order once the bespoke products have been received from the manufacturer. 

13.5     Customisation Conditions on Item page:  Please ensure you check & you order before submission. Changes to designs, after submission, cannot be accepted. 
Every effort will be made to reproduce the design submitted as long as it does not breach the customisation conditions. 
You may only submit designs or materials to which you own all rights; or for which you hold the authorisation from the person who does fully own those rights, for the reproduction, distribution and use of materials; Including but not limited to intellectual property, sublicense, trademarks, copyright, moral rights or publicity or personality rights.

You shall agree not to submit designs that are unlawful, libellous, obscene, defamatory, racially or ethnically objectionable.
By submitting the designs you grant licence to SSL and its third parties, (Vendors) all licences permitted to reproduce the design. You also agree to indemnify  defend and hold SSL and its third parties, harmless from any claims, damages or expenses, including legal fees, arising from any breach of customisation conditions.
Due to products being customised we are unable to accept returns or refunds unless the product is faulty. Your statutory rights are not affected.

14.1        Each right or remedy in these terms and conditions are severable. If any provision of these terms is held to be unenforceable by any competent authority in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected.

14.2        Any waiver by us of any breach of, or any default under, any provision of the Contract by you shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.

14.3        The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Consumer Rights Act 2015) by any person that is not a party to it.

14.4        The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.

14.5        We may change these terms and conditions from time to time. We recommend that you review our terms and conditions on a regular basis.

14.6        We will use every reasonable endeavour to verify the accuracy of the information posted on this website but we cannot guarantee its completeness or accuracy.

14.7        Every effort is made to ensure the colour depicted on the website matches as closely as possible to the actual product. Due to technical limitations some colours may vary.

14.8        This website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website.

15.1        All communications between the parties about the Contract shall be in writing and delivered by hand or sent by pre-paid first class post or by fax to the registered offices listed below:

The Company’s registered office is:

Scout Shops Ltd, Lancing Business Park, Lancing, West Sussex, BN15 8UG.

Company Number 1101498, VAT Number GB 872 8546 82, Fax Number 01903 750 359.

15.2        We will try our utmost to respond to any queries you may have as soon as possible, and within a maximum of 30 days, after receipt of your query.

16.1       Scout Store (one of the legal entities of) The Scouts Data Protection Policy can be found here . 

17.1 When applying a valid discount code at checkout, please note only one voucher can be applied at one time. In addition, please ensure the code is used before completing your payment as refunds won’t be given if discount is missed off.

17.2 Exclusions to discount codes

All discount codes exclude Programme/Award badges, bespoke items (such as group clothing, personalised flags and scarves) plus items that are strictly for fundraising purposes (such as the Fleur de Lis Biscuit Cutters). Most codes will also be subject to a use-by date. Please note that discount codes only apply for residents of the United Kingdom. If you are unsure about any of these terms, please don’t hesitate to get in touch so we can answer your questions.

17.3 Discount not applying

Please get in touch with us via our Live Chat, email or telephone if you believe you have a valid code and it won’t apply to basket. Some discount codes may have alternative exclusions so please let us know if you are experiencing difficulties.

Promotional Terms and Conditions can be found here.