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At Scout Store we are delighted to offer our customers a new personalised service creating custom printed cloth badges/patches for everyone - not just for Scouts. As a trusted, well-established retailer who knows a lot about badges (ask our Scouts!), you can be reassured that quality and care is guaranteed on every order you place with us.
To ensure we create and deliver the badge you are expecting, we ask you to please follow the below simple steps:
A Vector file usually consists of shapes, lines and text. It is a format that can be resized without usually any impact on the quality of your image.
PDF: A Portable Document Format is commonly used in Adobe Acrobat, and can be saved from many applications as an alternative to printing.
AI: A file created in Adobe Illustrator.
EPS: Encapsulated PostScript file. This is an older format but still used.
Heat Transfer Printed Badges - With heat transfer printing, the design is printed directly onto the fabric of the badge, reducing the potential for loss of clarity that you may get with woven or embroidered badges.
Colour Accuracy - The printers will endeavour to match colours as closely as possible. As mentioned previously, if you require a specific colour match please include a Pantone colour reference on your artwork.
Text legibility - For best results, we recommend leaving a space between text and the border. Please also ensure there is sufficient contrast in the text colour to make sure it is legible. A dark green text on a dark blue badge background is probably not the best choice!
Border - The border can't be printed however if you would like to include a border in your design, the printer will choose a thread to closely match the colour chosen. If no border is included in your design, the border thread will be matched as closely as possible to the background colour of the badge.
Photos - Please be advised that reproduction of a photo on a badge is not as detailed as a regular printed photograph.
Limitations - There are no limitations when choosing colours for your design and you can add any text and approved or owned logos and emblems.
Design Service - Please have your artwork ready before placing your order. Unfortunately, Scout Store is currently unable to offer an artwork service to turn your ideas into print ready files.
Be sure to check your artwork carefully.
What if I miss a spelling mistake or error on my submitted design? We encourage our customers to please check your designs thoroughly for errors and any spelling mistakes before submitting to our customer services team. You are held solely responsible for your artwork and its accuracy. Scout Store will not be held responsible for any design errors on your artwork once they have gone into production.
Can I use any images or logos in my badge design? Please do not use any imagery or licensed logos that do not belong to you. For example, Disney, Hello Kitty or imagery taken from search engines without permission from the owner.
What if the colour of my badge isn’t an exact match? We will colour match as closely as possible, however some colours may vary slightly from what you have on your design.
How long will it take to deliver my badges? We aim to deliver your order within 4 to 5 weeks from receipt of your badge artwork.
I have ordered additional items alongside my personalised badge order. When can I expect these? Any non-personalised items will be despatched separately and will not appear on the delivery note.
Can I return my personalised badge order? Please note that bespoke/personalised items cannot be returned unless they are faulty.
Why has my design been rejected? Inappropriate designs of any type will not be accepted. This includes bad language, racism, nudity, sexism, political views or prejudices of any kind.
If you have any other questions or need assistance with ordering your personalised badges, please do not hesitate to contact our customer services team.
