This blog is updated regularly with any changes due to supply chains, government advice or other factors as part of Covid-19. Check back for latest news from us.
As you are aware England move to 'Red' following recent government announcement of a four weeks lockdown, no face to face activity can take place with young people or adult volunteers. We expect these restrictions to last until 2 December. We are working hard to get all our services and product offerings up and running to meet your Scouts needs, so please bear with us while we do this. Scouts printed resources - availability The COVID-19 pandemic has forced us all to change the way that we work, as well as changed the ways Scouts is delivered. We are working hard to make sure that members are supported in the best ways possible. Operational restrictions across the organisation has also affected the way we work, and because of this, we need to pause on posting out some of our printed materials and publications. Most of our resources are now only available by download only. However, we have aimed to keep essential documents available to order (like the Yellow and Purple cards), and we will be reviewing the availability of all materials ahead of face-to-face Scouts starting again. We apologise for any inconvenience that this may cause, but as always, thank you all for your patience and support at this time. Personalised Group clothing, scarves and flags Unfortunately, due to disruption within our supply chain, providing personalised clothing, bespoke flags and also scarves, currently isn’t possible. This is due to suppliers being forced to close during these difficult times. If this changes and we are able to offer bespoke items again, this will be communicated via our social media channels, on email and within our website. Should you have any questions in the meantime, please contact our Contact Centre Team. They are currently working from home so the best options are to email Customer.Services@scouts.org.uk or click the Live Chat button on our website. If you already have already placed an order for bespoke items, it will be processed once our suppliers are able to recommence production. Clothing sizes and options You may have noticed there are some missing size and colour options across our clothing range. We are unable to replenish stock at the moment but are liaising with suppliers to get a timeline for when you can expect to have a full choice again. This will be communicated to you as soon as we are able to update our stock holding. Changes to deliveries Although our distribution team is working hard to get your orders to you as quickly as possible, we are reliant on already very busy postal and courier services to deliver your products on time. We therefore ask that you allow extra time for your order to arrive and we thank the essential key workers doing their best to continue an excellent service. Returns We have for now extended our returns policy meaning you have 60 days instead of 28 to return any goods to us that you are unhappy with. We are in unique times and want to give you every possibility to get the right products and sizes that you need. Please note all returns will now need to be done online – paper returns are no longer accepted. To return an item or several items please click here. Website improvements To make your shopping experience the best it can be, we have improved the overall navigation on desktop as well as mobile so you can find what you need as efficiently as possible. We know how hard it is working from home and juggling family or other commitments. So we are dedicated to evolving the website to provide you the best in market for Scouting goods. Should you have any suggestions we would be happy to hear from you. Please email Customer Services using the subject line ‘Scout Store Website Improvements’.